Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons

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dc.contributor.authorAgarwal, Jamesen_US
dc.contributor.authorMalhotra, Naresh K.en_US
dc.contributor.authorUlgado, Francis M.en_US
dc.contributor.authorShainesh, G.en_US
dc.contributor.authorWu, Lanen_US
dc.date.accessioned2014-11-10T18:28:36Z
dc.date.available2014-11-10T18:28:36Z
dc.date.issued2005
dc.descriptionPost print uploaded as per publisher's request. Link to publisher's version with doi must be available.http://www.emeraldinsight.com.ezproxy.lib.ucalgary.ca/doi/full/10.1108/02651330510602204en_US
dc.description.abstractPurpose – Despite the rapid growth and internationalization of services, marketers of services realize that to successfully leverage service quality as a global competitive tool, they first need to correctly identify the antecedents of what the international consumer perceives as service “quality.” This paper aims to examine the differences in perception of service quality dimensions between developed and developing economies.en_US
dc.description.refereedYesen_US
dc.identifier.citationNaresh K. Malhotra, Francis M. Ulgado, James Agarwal, G. Shainesh, Lan Wu, (2005) "Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons", International Marketing Review, Vol. 22 Iss: 3, pp.256 - 278en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34088
dc.identifier.issn0265-1335
dc.identifier.urihttp://hdl.handle.net/1880/50259
dc.language.isoengen_US
dc.publisherEmerald Group Publishing Limiteden_US
dc.publisher.corporateUniversity of Calgaryen_US
dc.publisher.facultyHaskayne School of Businessen_US
dc.publisher.urlhttp://www.emeraldgrouppublishing.com/en_US
dc.subjectCustomer services qualityen_US
dc.subjectDeveloping countriesen_US
dc.subjectService industriesen_US
dc.subjectCross-cultural studiesen_US
dc.titleDimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisonsen_US
dc.typejournal article
thesis.degree.disciplineMarketingen_US

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