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The role of the affective experience in the service experience chain

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31061Otto.pdf (11.7 MB)

Date

1997

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Abstract

Description

Bibliography: p. 303-318

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Citation

Otto, J. E. (1997). The role of the affective experience in the service experience chain (Doctoral thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/13200

URI

http://hdl.handle.net/1880/26774

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The University of Calgary, located in the heart of Southern Alberta, both acknowledges and pays tribute to the traditional territories of the peoples of Treaty 7, which include the Blackfoot Confederacy (comprised of the Siksika, the Piikani, and the Kainai First Nations), the Tsuut’ina First Nation, and the Stoney Nakoda (including Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to the Métis Nation of Alberta (Districts 5 and 6).

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