How do you spell 'support'? Multiple methods of library support to distributed education programs

Abstract

This paper consists of librarians from two universities, one in the US and one in Canada, discussing and demonstrating the various ways they offer support to multiple distributed education programs. Because different programs on the same campus often offer distributed courses in different formats, libraries are required to become expert in all formats offered. This presentation will discuss library support via WebCT, Blackboard, FirstClass, proprietary courseware, email, the web, and Conferencing software. Where appropriate, differences between library support in the US and Canada will be noted and examined.