MIXING COGNITIVE STRATEGIES: A STRATEGY FOR IMPROVED EXPERT SYSTEM PERFORMANCE

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Knowledge-based systems have been the subject of considerable attention lately, because they offer an alternative to standard software development techniques. The two principles underlying knowledge-based development are 1) psychological validity of the program's structure, and 2) incremental development of the components of the program. This paper discusses the development of a knowledge-based system for interpreting problem reports in a cellular telecommunications network, emphasizing analysis and design methods.

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