Patient Satisfaction With An Interprofessional Approach to Wound Care in Qatar

Abstract

In general, patient satisfaction within health care services is an important indicator of the patients' confidence in the health care system and a significant indicator of the quality of health care services delivered. In this study, I have measured the level of patient satisfaction wound care service delivery at the Hamad General Hospital Outpatient Wound Clinic in Doha, Qatar. To complete this research I conducted a cross sectional study design to survey patients who received wound care services from a interprofessional team from January 2015 to February 2016. Through this data collection method I solicited these patient’s opinions on the service they received through the interprofessional approach. A total of 111 respondents completed a Client Satisfaction questionnaire (Attkisson, 1983), modified to include questions on socio-demographic characteristics. Data collection was completed from December 2015 to February 2016. Overall, results from this study showed that patients were generally satisfied with wound care services delivered by a interprofessional team, as assessed by the client satisfaction questionnaire. The results revealedfavorable ratings of satisfaction ranging from 67.9% to 90.1%. These results indicate that the approach by which services are provided through an interprofessional approach which brings together professionals from various departments, has a positive impact on the patients’ satisfaction with care received.